General

What to do if your Elektron device needs repair
Before contacting Elektron concerning repairs, please go through our Troubleshooting guide and see if this can help to solve the problem. GENERAL INFORM...
Wed, 14 Apr, 2021 at 2:56 PM
+Drive upgrade
+DRIVE UPGRADE A +Drive allows for thousands of patterns, sounds, songs, and waveforms (Monomachine only) to be stored internally and more or less instantl...
Fri, 21 Jan, 2022 at 11:22 AM
C6 - macOS compatibility information
The Elektron C6 utility is a 32-bit application and is not supported under macOS 10.15 (Catalina) or later. C6 will not be updated further, instead, we reco...
Fri, 25 Mar, 2022 at 12:55 PM
Warranty & registration information
WARRANTY Elektron machines come with a three-year warranty, counting from the date of purchase on the original receipt. If the original receipt is not avai...
Wed, 2 Dec, 2020 at 10:24 AM
Changing the delivery address after an order is shipped (UPS)
If you have received a shipping notification and tracking number on an order from our webshop and need to update the shipping address, you should contact UP...
Thu, 2 Apr, 2020 at 6:01 PM
Class compliant USB 2.0 Audio system requirements
That a USB peripheral is class compliant, means that the device is “plug and play,” i.e., you can plug it in and it works on a computer/device without insta...
Fri, 24 Apr, 2020 at 11:05 AM
Connectors and signals
AUDIO - QUARTER INCH CONNECTORS CV/EXPRESSION CONTROL - QUARTER INCH CONNECTORS MIDI - 5-PIN DIN, OR 3.5 MM TRS CONNECTORS AUDIO - QUARTER INCH CO...
Mon, 26 Oct, 2020 at 8:32 AM
How to pay for a repair
When the repair has been completed, you will receive a PDF invoice via email. You can pay the invoice via bank card, PayPal, or bank transfer. To pay vi...
Thu, 10 Mar, 2022 at 3:34 PM