If you have problems connecting your Elektron device to the Elektron Transfer software, please try the following:

  • Make sure to set your Elektron device to USB MIDI in the SETTINGS>SYSTEM>USB CONFIG menu. 

  • Remove any other USB peripherals from your computers USB ports and/or USB hub.

  • Connect the Elektron device directly to the computer and not via a USB hub.

  • Connect to another USB port on your computer. 

  • Use another USB cable.

  • If you use an adapter (such as a USB-C dongle), please try a different adapter if possible. A third-party adapter sometimes causes connection issues.

  • Plug the USB cable into the computer and the Elektron device before turning the Elektron device on. Then start Elektron Transfer. 

  • Close all other applications that are running on your computer. 

  • Reinstall Transfer and restart the computer. 

  • Make sure you have the latest OS for your Elektron device. Available for download here

If these solutions didn’t solve the problem, please contact Elektron support: https://www.elektron.se/customer/tickets/.