If you have problems connecting your Elektron device to the Elektron Transfer software, please try the following:
Make sure to set your Elektron device to USB MIDI in the SETTINGS>SYSTEM>USB CONFIG menu.
Remove any other USB peripherals from your computers USB ports and/or USB hub.
Connect the Elektron device directly to the computer and not via a USB hub.
Connect to another USB port on your computer.
Use another USB cable.
If you use an adapter (such as a USB-C dongle), please try a different adapter if possible. A third-party adapter sometimes causes connection issues.
Plug the USB cable into the computer and the Elektron device before turning the Elektron device on. Then start Elektron Transfer.
Close all other applications that are running on your computer.
Reinstall Transfer and restart the computer.
Make sure you have the latest OS for your Elektron device. Available for download here.
If these solutions didn’t solve the problem, please contact Elektron support: https://www.elektron.se/customer/tickets/.