WINDOWS

If you experience issues while installing Overbridge on Windows, we would like you to attach a log file of the installation process to the support ticket you create so that we can get some more information about what is not working properly. The Overbridge installer produces a log file in your appdata directory. The name of the install logfile is “overbridge_install_log.txt”.

To navigate to your appdata directory, Press the WINDOWS key and type “%appdata%”, and then press enter. You should find a file named “overbridge_install_log.txt” in this folder. Attach this file to the support ticket.

In case you cannot find the installation log in that folder, please perform the installation process to produce a log file by taking the following steps:

  1. Open a command prompt. Press the “WINDOWS” key on your keyboard and then type “cmd”, then choose “Run as Administrator” for “Command Prompt”.

  2. In the Command Prompt window, navigate to the place where you have unpacked the Overbridge zip.

  3. Type msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log" to start the intaller
    The path to the msi should point to the Overbridge installer .msi file and the last argument to the above command needs to point to a folder that exists. After the installer is finished you should have a file in the same location as the installer.

  4. Attach the file to the support ticket. in the example above it should be in "C:\log\example.log".


macOS

macOS logs for all installations are collected in a single file for all applications. This file is located in /var/log/install.log. Attach this file to the support ticket.