If you are experiencing that Overbridge or Transfer crashes on Windows it will be easier to see what caused the problem if you can provide a memory dump when you open a support ticket at Elektron. When memory dumps are enabled, they will be created in a specific location on your computer if Overbridge or Transfer crashes. This guide describes how to enable memory dumps on Windows and where you can find them.


ENABLING AND LOCATING MEMORY DUMPS

  1. Download the file “enable_full_memory_dump.bat” that is attached to this article.

  2. Press the “Windows” key on your keyboard and type “cmd”, then choose “Run as Administrator” for “Command Prompt”.

  3. Press “Yes” on the User Account Control popup.

  4. In the Command Prompt window, navigate to the directory to where you saved the “enable_full_memory_dump.bat” file. For example, C:\Users\*UserName*\Downloads
    If you don't know how to change directory, make an internet search with the search phrase “Change directory in cmd”.

  5. Type “enable_full_memory_dump.bat” to run the script, and then press the “Enter” key. The output from running the script will look something like this:
    c:\Users\*UserName*\Downloads>echo off
    A subdirectory or file C:\Users\*UserName*\AppData\Local\CrashDumps already exists.
    Your memory dumps will be created in "C:\Users\*UserName*\AppData\Local\CrashDumps"
    The operation completed successfully.
    The operation completed successfully.
    The operation completed successfully.

After completing the above steps, you should try to reproduce the crash. After the crash, there should be a memory dump file in the location pointed out in step 5 above. Make sure to attach this to your support ticket.